When it comes to online shopping in Pakistan, MIHO Beauty pride itself on providing you with a clear and transparent shipping policy.

Shipping Time

We understand the excitement you experience when shopping online. That's why we're equally excited to deliver the product without a scratch and as quickly as possible. While we try to get your product into your hands as fast as possible, all online orders usually take 3 – 6 days.

Like you, our valued staff likes to enjoy life as well. As such, the only times MIHO Beauty can't deliver are Sundays and Public Holidays.

Free Shipping

MIHO Beauty offers free shipping on all orders.

Shipping Invoice

MIHO Beauty provides a detailed shipping invoice with each order you place, outlining the price and quantities.

Return Eligibility

Our return policy applies to instances such as receiving incorrect, expired, or damaged products, or incomplete orders.

Notification Period

Customers are required to notify us within 24 hours of receiving their parcel via WhatsApp at 03293579028.

Complaints received after this timeframe will not be entertained. Our customer care team will respond within 24 hours to assess valid complaints and provide a shipping label for the return.

Refund Process

For refund requests, please contact us via email at [email protected].

Refunds will be processed within 15 days of receiving the returned parcel at our warehouse. Upon inspection by our team, you will be promptly notified. Approved refunds will be issued within the same 15-day period.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

At MIHO Beauty, we are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

When you place an order or contact us, we collect personal information such as your name, email address, phone number, and shipping address. This information is used solely for processing your orders and providing customer support.

How We Use Your Information

We use your information to process orders, communicate with you about your purchases, and improve our products and services. We do not sell or share your personal information with third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

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Please read these terms and conditions carefully before using our website or placing an order with MIHO Beauty.

Use of Website

By accessing and using our website, you agree to comply with these terms and conditions. The content on our website is for informational purposes only and subject to change without notice.

Orders & Payments

By placing an order, you agree to provide accurate information about yourself and your payment details. We reserve the right to refuse or cancel any order for any reason, including product availability or errors in pricing.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of MIHO Beauty and protected by copyright laws. You may not reproduce, distribute, or use our content without our express permission.

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